CUSTOMER RESOURCES
At Atlantic, we want to provide you with the best understanding of how your move should flow. Below are details
of the three phases of any move: The Estimate,
The Documents, & The
Delivery along with some Additional Tips
that might be helpful.
The Estimate
PURPOSE. The purpose
of the estimate is to furnish you with an approximate cost of your
move. Typically, a sales representative will schedule an appointment
to come to your home to review the items you are planning to move
to your new location. They will discuss packing services, valuation,
your move schedule and all special services required.
COST ON INTERSTATE MOVES. The cost will
be calculated by estimating the weight of your shipment and
applying the appropriate tariff  rate for the number of miles
it will be traveling.
Any materials or services requested, in addition to those
of loading your goods, transporting and unloading them, will
be itemized and charged accordingly. Services needed at destination
will be included when communicated to your sales representative.
Be certain the sales representative
has seen the entire premises including attic, garage, storage
shed and basement to ensure all items are included in the estimate.
If items are located off premises (e.g. office, self-storage), be
sure to mention them as well.
If you are paying for your own move, the sales representative will
furnish you with an Estimate/Order for Service form showing the
breakdown of charges. If your employer is paying for the move, the
estimate may be forwarded directly to your company.
When your moving schedule has been set, notify your sales representative
immediately to schedule your desired pick-up and delivery dates.
The last week of a month and the period from May through September
are extremely busy, and advance notice is requested.
The Documents
Your driver will present you with the
Bill of Lading. This authorizes the carrier to
transport your goods. Your driver is also required to complete a
Household Goods Descriptive Inventory of items
included in the shipment with a brief note of their condition. You
will be then asked to sign the Inventory.
If any additional services are necessary, the Additional
Services Performed Origin/Destination Service and Delivery Report
must also be completed by the driver with your signature.
The Delivery
 Payment is due at time of delivery by cash, certified check or postal money order. The driver begins unloading when the payment is received. Check with your sales representative prior to moving day to determine if credit card payment is accepted and what restrictions may apply. UNLOADING. As unloading begins, check off items received from your copy of the Inventory. The crew unloading your moving van is only required to place furniture once, so have a placement plan in mind. Be
aware that unpacking services include taking packed items out
of cartons & placing them on a table or counter.
If the moving crew does your unpacking, you may request that they
dispose of the used materials and containers when they have finished.
CLAIMS. Although every effort will be made to
see that your belongings arrive intact, there may be incidents when
loss or damage occurs. In that event, completely unpack all your
goods. Compile a list of any damaged or missing items. Locate the
registration number from your Bill of Lading and call the Customer
Service Department. Claim forms will be mailed promptly. You have
nine months from date of delivery to file your claim. However, it
is suggested that you file as soon as possible.
Please take the time to complete any service
evaluation forms sent to you after the move. It is important that
all participants in your move know how you respond to the service
they provided. Customer evaluations are our only measure of success.
Additional Tips
Preparing your Computer:
- Prepare backup
copies of your files and pack the disks with your original
program disks.
- Check the
documentation that came with your computer for instructions
on preparing the hard drive.
- Remove cables
and pack with equipment.
- Remove ink
cartridge for a laser printer. For a pin printer, insert
paper in the platen to protect the print head.
- Pack computer
equipment in the original cartons if available, or obtain
proper packing materials and container from your mover.
Moving With Pets?
- Obtain health
records from veterinarian.
- Check destination
state and local government requirements for Health Certificate,
pet ordinances, "leash laws," and licensing
requirements.
- Transporting pets by car is often less stressful for the animal and
less expensive for the owner. Taking short car trips before
the move may help your pet to adjust.
- Obtain your
veterinarian's advice regarding medications that may assist
your pet while traveling.
- Plan ahead
for motels that accept pets. Don't feed or water your
pet several hours before departure.
- Once on the
road, stop frequently for water and exercise, and feed
once per day.
- If you are
not able to make proper arrangements for moving your pet,
your representative can suggest a professional pet moving
service.
Doing Your Own Packing?
- Beginning well before your load date, pack one room at a time.
- Mark all boxes
with room and box number and make a list showing the number
of boxes packed per room, as well as the total number
packed.
- Do not seal
boxes in which you have packed items of high value, since
the contents must be verified by your driver at time of
loading.
- Keep the weight
of each box under 50 pounds. This will help you in packing
and unpacking if boxes need to be moved around. It will
also facilitate the loading and unloading of your moving
van.
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